Mystery Shopping
Take the Mystery Out of the Customer Journey
Gain a hands-on and unbiased view of the entire purchasing experience.
We provide insights to:
We provide insights to:
Drive Revenue By Increasing
Customer Satisfaction
with crowdsourced mystery shopping:
In-Person
Visiting the physical location to gather insights
Online
Engaging with ecommerce from landing page to checkout
Call-Based
Calling the business’s main number and evaluating the quality of service
Omnichannel
Using in-person, call-based, and online methods to uncover trends
Get in touch to learn more.
Observe, Evaluate, and Understand Buying Experiences
Human, Unbiased Insights Throughout the Path to Purchase
Understand what your customers experience during the buying process with in-store, in-the-moment insights.
Gather Data You Can Act On
Data acquired from mystery shoppers is first compiled and analyzed by our platform to ensure accuracy and allow you to develop a reliable strategy.
Uncover Inefficiencies In Your Business Model
A crowdsourced mystery shopping program helps organizations anticipate negative customer feedback and work to resolve problems preemptively.
Global Data in One Simple Platform
Join our Contributor community
In 128 countries and 37 languages, Premise helps everyday people earn money by completing retail execution tasks right in the areas they live. Got a smartphone? You can join the community too.
Premise In The Field
Unilever utilizes Premise to map first-mile supply chain in remote areas of Indonesia
