Effective Date: January 1, 2023
Understand Your Role With Us
Premise uses the terms “Customer”, “Contributor”, and “Visitor” in this policy to describe the different roles in relation to Premise and its services and environment. These roles are defined as follows:
- Visitor: Everyone else is referred to as a Visitor.
PART I – TERMS FOR EVERYONE – CUSTOMERS, CONTRIBUTORS AND VISITORS
SCOPE AND APPLICATION
We do not knowingly collect or solicit personal information from anyone who is under the age of 18 years, or the age of majority where that individual resides or is located when using the Service, whichever is lower (collectively, the “Age Minimum”). Please do not attempt to use the Service or send any personal information about yourself to us if you are younger than the Age Minimum, and please do not send any personal information about anyone else who is under the Age Minimum or under 13 years of age, whichever is lower. If we learn that we have collected personal information from someone under the Age Minimum or 13 years of age, whichever is lower, we will delete that information as quickly as possible. If you believe that a person under the Age Minimum may have provided us personal information, or if we have been provided personal information about someone who is under the Age Minimum of 13 years of age, whichever is lower, please contact us at [email protected].
COLLECTION AND USE OF INFORMATION
Information We Collect Through Your Use of the Service
We also collect information you provide directly to us, as well as information you provide through use of third-party accounts.
Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. The Service does not support browser “Do Not Track” requests at this time, which means that we collect information about your online activity both while you are using the Service and after you leave the Service. By using our Service, you expressly consent to this collection of information.
Google, Bing, and social media ads, and any other similar vendors with which Premise works, may collect or receive personally identifiable information about your online activities over time and across different websites from the Service and other apps, and use that information to provide measurement services and ads. By using the Service, you agree to the collection and use of information for ad customization. You can opt out of Google Analytics by using the following add-on https://tools.google.com/dlpage/gaoptout/.
Where we are required to seek your consent to the use of non-essential cookies under applicable laws, we seek this consent through our cookie management tool.
RETENTION OF INFORMATION
We will only retain your personal information for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
EUROPEAN DATA PROTECTION
Under applicable European data protection laws (subject to the rights and exemptions under such applicable laws), European users have rights to: (i) check whether we hold personal data about them and to receive a copy of their personal data; (ii) request the correction of their personal data that is inaccurate; (iii) request the erasure of their personal data; (iv) request the restriction of the processing of their personal data; and (v) raise a data processing concern with their local supervisory authority. In certain circumstances, they also may have the right to object to legitimate interest processing of their personal data in accordance with the applicable data protection laws. Further, they have the right to transfer certain of their personal data to third party providers of services under the data portability right. To exercise any of these rights, please contact us as set out below.
PART II – ADDITIONAL TERMS FOR CUSTOMERS
In addition to the terms in Part I above, the terms below in this Part II apply to our Customers.
COLLECTION AND USE OF INFORMATION
Premise browser apps for Customers collect data and metadata related to login, authentication, and account information. Sentry, Amplitude and FullStory, and any other similar vendors with which Premise works, may collect or receive personally identifiable information about your online activities over time and usage of the Premise customer apps. This information is only used to improve the Premise apps for Customers and is not sold or shared with third parties.
Sales information, communication, and collaboration data is collected in approved financial and communication systems such as Salesforce, Google Workspace, and Microsoft 365, and other approved systems that are private and isolated, with access to only approved Premise employees.
PART III – ADDITIONAL TERMS FOR CONTRIBUTORS
In addition to the terms in Part I above, the terms below in this Part III apply to our Contributors.
COLLECTION OF INFORMATION
|What we may collect||Why we collect it|
|Identifiers, e.g., name, email address, online identifiers (such as username), user resettable identifiers provided by a mobile device’s operating system, passwords, digital signature||To identify you, to track the Tasks you have completed, to communicate with you about your account, Tasks and Service updates, to maintain and operate our Service, to track activity and enhance serving and identifying activities, to compile information for our clients and affiliates, and to mitigate against fraud.|
|Images, videos and recordings, including audio recordings, photos and screen captures||To identify you, to track and confirm the Tasks you have completed, to track activity and enhance serving and identifying activities, to compile information for our clients and affiliates, and to mitigate against fraud.|
|Location||To better identify users for Tasks, to compile information for our clients and affiliates, and to mitigate fraud by verifying user provided location data.|
|User device ID and IP address, such as operating system, user settings, your use of the Services||To personalize and improve the Services, including to provide or recommend content focused on a specific user in a specific location.|
|Device information||To better understand the user’s context for app enhancements and bug reporting, to compile information for our clients and affiliates, and to gather data that can be used for dispute resolution when performing paid Tasks.|
|Language||To be able to present the user with text within the app in a language that the user understands.|
|Performance metrics for APIs||To ensure that all the APIs used by the app are working well in order to provide the best possible user experience for the user.|
|Collection of app names||To minimize the risk of fraud by making sure the user is not using an app that doctors information that is key for the effective functioning of the app, e.g.: location data, clock, etc., and for the compilation of accurate information for our clients and affiliates.|
|Battery status||To understand the impact of our app on the user’s battery, and for monitoring and detecting fraud.|
|WiFi and Cellular||To better understand the quality of the signal on the user’s device and thereby help our partners improve network coverage, as well as reactively providing a better service for users based on signal quality.|
If you sign up for the Premise Wallet, we also collect your:
|To identify you, to manage, maintain and operate the Premise Wallet service and your Premise Wallet account, to minimize the risk of fraud, to comply with government regulations, to satisfy “Know Your Customer” requirements, to facilitate background checks, to facilitate payments to you, to verify your identity and the identity of any external crypto wallet address, and to facilitate cryptocurrency transactions.|
Overall, we will be logging the data mentioned above in order to better serve our users and prevent fraudulent users from abusing our Services, including the Tasks for which we pay users, and to fulfill projects for clients and affiliates. This data will be sent to Premise via Amplitude, a third-party analytics company. Some of the information mentioned above may also be shared with our partners, clients and affiliates.
If you want to learn more about the information we collect, here are a few more details:
Information You Provide to Us
We collect information you provide directly to us, as well as information you provide through use of third-party accounts. We collect information when you create or modify your account, complete a task, contact customer support, or otherwise communicate with us. This information may include name, social media account, email address, phone number, payment identifier, and other information you choose to provide. We also collect any images, videos or recordings that you submit to us, including photos, screen shots and audio recordings.
Information We Collect Through Your Use of the Service
When you use the Service, including the Premise Wallet if you sign up for it, we collect information about you in the general categories below:
Location Information: When you use the Service to complete Premise Tasks, we collect precise location data that tracks your check-in location and observation locations. If you permit the Service to access location services through the permission system used by your mobile operating system (“platform”), we may also collect the precise location of your device when the app is running in the foreground or background. We may also derive your approximate location from your IP address.
Contacts Information: If you permit the Service to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book for account verification, and also for referrals and similar usages.
Power Information: If you permit the Service to access your power information on your device through the permission system used by your mobile platform, we may access and store your power levels and charging status to understand the environment our product operates in.
Transaction Information: We collect transaction details related to your use of the Service including your payment information, the payment provider you use, the date and time a Task was completed, submitted, reviewed and paid, a cash out was initiated, the amount of money made, and other related transaction details.
Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
Log Information: When you interact with the Service, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with the Service. We may also collect internet and other online activity, including browser information and history, cookie information (pursuant to your cookie preferences, if any), and time stamps.
Information We Collect from Other Sources
If you provide your third-party account credentials to us or otherwise sign in to the Service through a third-party site or service, you understand some content and/or information in those accounts (“Third-Party Account Information”) may be transmitted into your Premise account if you authorize such transmissions, and that Third-Party Account Information transmitted to the Service is covered by this Policy. We may combine information from this app or site with information we have collected from you in your capacity as a user of the Service.
Google, Branch, Leanplum, Amplitude and FullStory, and any other similar vendors with which Premise works, may collect or receive personally identifiable information about your online activities over time and across different websites from the Service and other apps, and use that information to verify tasks and surveys, detect fraud, and provide measurement services and ads.
Premise takes fraud prevention and legal compliance seriously. As a condition of being qualified to sign up for and complete Tasks using the App, Premise may conduct background and security checks, as it deems appropriate and in its sole discretion.
Important Information About Platform Permissions
Mobile platforms have defined certain types of device data that apps cannot access without your consent. These platforms have different permission systems for obtaining your consent. Android devices will notify you of the permissions that the Premise app seeks before you first use the app, and your use of the app constitutes your consent.
USE OF INFORMATION
We may use the information we collect about you to:
Provide, maintain, and improve the Service, including the Premise Wallet if you sign up for it, including, for example, to facilitate payments, provide products and services you request (and send related information), develop new features, provide customer support to users, authenticate users, and send product updates and administrative messages;
Perform internal operations, including, for example, to prevent fraud and abuse of the Service, including the Premise Wallet if you sign up for it; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
Send or facilitate communications between you and our internal support system, such as important notifications pertaining to a subset of app users;
Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Premise and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards; and
Personalize and improve the Service, including the Premise Wallet if you sign up for it, including to provide or recommend features, content, referrals, and advertisements.
The legal basis for us using your personal information for contractual or legal purposes where we need it to provide the Services, including the Premise Wallet if you sign up for it, or operate the website or for our legitimate interests, including our general business and marketing activities, for investigations or disputes purposes and for promotional purposes. Where we rely on legitimate interests as the basis for processing your personal information, under applicable laws you may have a right to object to this processing.
SHARING OF INFORMATION
With Premise partners and affiliated entities that provide services or conduct data collection and/or data processing on our behalf, or for data centralization and / or logistics purposes;
With Premise clients that engage Premise to gather data, images, recordings and videos, including photos, screen shots and audio recordings, in locales around the world;
With vendors, consultants, business advisors, marketing partners, auditors, professional advisors such as financial or legal advisors and other service providers who need access to such information to carry out work on our behalf or provide advice or a service to us;
In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process, including to respond to subpoenas, search warrants and court orders;
To establish or exercise or legal rights, or to defend against legal claims;
To comply with applicable laws, including laws pertaining to taxes;
To administer a promotion or survey;
In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
If we otherwise notify you and, where required, you agree to the sharing; and
In an aggregated and/or anonymized form which cannot reasonably be used to identify you.
Analytics and Advertising Services Provided by Others
Premise will comply with individual’s requests regarding access, correction, and/or deactivation of a user’s account or other personal information about the individual in accordance with applicable law.
The Service, including the Premise Wallet if you sign up for it, requests permission to collect precise location from your device per the permission system used by your mobile operating system. Disabling collection of this information will limit your ability to access the Service. However, disabling the Service’s collection of precise location from your device will not limit our ability to collect your location information from your IP address.
PART IV – CALIFORNIA RESIDENTS
The following provisions apply to Contributors and Visitors who are California residents and, after January 1, 2023, to Customers who are California residents.
Right to Delete. You may request that we delete any personal information that we have collected from you, with the exception of information that the law allows us to keep. When we respond to your request to delete, we will explain what (if any) information we have kept and why. The foregoing does not apply to personal information exempted under the CCPA or the CPRA.
How to Make a Request to Know or Delete. You may make a request to know or delete by emailing [email protected]. When you make a request, we will take steps to verify your identity before responding. This is to protect your information. We will ask you to provide us your email address. If you maintain an account with us, these must match the address connected to your account.
Authorized Agent. You may designate an authorized agent to make requests on your behalf. We will require verification that you did, in fact, authorize the agent. Unless the law requires otherwise, your authorized agent must provide contact details for you. We will contact you to confirm that you authorized the agent. Once you confirm, we will promptly respond to the rights request.
Right to Request Information About Disclosure to Third Parties for their Direct Marketing Purposes. You may request information about our disclosure of personal information to third parties or affiliated companies for their direct marketing purposes. To make such a request, please email us at [email protected]. Please allow up to 30 days for us to process your request. You may submit such a request once per year.
Non-Discrimination. You have the right to be free from discrimination for exercising your rights.